Careers at Federation University

Federation University Australia is an equal opportunity employer that values diversity and inclusion.

As part of this, our employment practices include the provision of reasonable adjustments/flexible working arrangements as required, particularly for staff with disability or carer responsibilities.

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Library Frontline Services Officer

Job no: 851954
Location: Mt Helen Campus
School/Area: Library Services

  • Library Services – Ballarat campuses
  • Full-time continuing appointment
  • HEW 4 - $65,842 p.a. plus up to 17% superannuation

About the role

Library Services provides a range of high-quality scholarly information resources and services to the Federation University community. We endeavour to deliver services that recognise the diversity and needs of all client groups; to be both responsive and innovative in our service delivery and to be a vital contributor supporting the high-quality learning and research opportunities.

The Library Frontline Service Officer contribute to students’ transition to University and the delivery of the Library’s frontline services to new and returning students.  You will respond to and provide accurate, timely advice and information to new, existing, and prospective students, staff, and visitors. You will also be expected to be the first-point of contact for all customers, interpreting and resolving queries and referring more complex enquiries to the relevant work areas.

About Federation University

At Federation University, we are driven to make a real difference to the lives of every student, and to the communities we serve.

Across our University and TAFE campuses in Ballarat, Berwick, Brisbane, Gippsland, and the Wimmera, we deliver world-class education and facilities. With the largest network of campuses across Victoria, as well as a growing Brisbane base, we are uniquely positioned to provide pathways from vocational education and skills training at Federation TAFE through to higher education.

Federation University’s Strategic Plan 2021-2025 outlines our ambition to be Australia’s leading regional university. Our University and TAFE provide integrated lifelong learning, skills, and impactful research enabling people and communities to prosper locally, regionally, and globally.

We are the number one ranked university in Australia for First Generation Student Enrolments (Good Universities Guide 2022). Along with top rankings in Victoria around student support, social equity, skills and employment. This includes:

  • Number one in Victoria for Social Equity
  • Number one in Victoria for Skills Development (undergraduate)
  • Number one in Victoria for Student Support (undergraduate)
  • Number one in Victoria for Skills Development (postgraduate)Number one in Victoria for Full Time Employment (undergraduate)

About you

Working under the general supervision of the Library Services Supervisor, you will possess a sound knowledge and understanding of a broad range of information relating to library services, and University services.

You will also possess demonstrable proactive customer service focus and the ability to communicate effectively to diverse stakeholders in addition to the ability to exercise initiative and complete tasks in a busy service-centered environment.

Your responsibilities will include:

  • timely and effective customer-service;
  • contribute to the ongoing operations of the team;
  • ensure delivery excellence of services and the availability of resources; and
  • ensure accuracy of data-entry in the Library University Systems.

All University positions delivering education and/or services to children must hold a valid Working With Children Check (WWCC). Please refer to the position description for WWCC requirements.

How to apply

Please apply by Sunday 5 February 2023

Applicants are required to submit a resume, suitability statement and response to key selection criteria.

To view the position description, please click here: PD - 851954.pdf

If you are experiencing technical difficulties with your application, please email the Recruitment team or phone 03 5327 9756.  Our position descriptions also list a contact person for job specific enquiries.

A workplace for remarkable people

For 150 years we have been reaching out to new communities, steadily building a generation of independent thinkers united in the knowledge that they are greater together.
We are committed to attracting, retaining and developing the best talent in the regions in which we operate. From our academic and research staff to those working in student experience, we are all part of a collaborative culture that inspires the highest levels of excellence, innovation, integrity and respect. We are proud of our SAGE Athena SWAN Bronze accreditation in 2019 for recognising our commitment to advancing the careers of women, trans and gender diverse individuals in STEM disciplines in higher education and research.

At Federation University Australia we value diversity, embrace difference and nurture a connected, safe and respectful community. We strongly encourage applications from Aboriginal and Torres Strait Islander people and people of all cultures, abilities, sexualities and genders. Should you require additional support please email Organisational Development and Diversity.

Find out more about our Aboriginal and Torres Islander Employment Strategy. For support or queries relating to Aboriginal and Torres Strait Islander employment please email Organisational Development and Diversity.

What we offer

We foster a positive culture shaped by our values of inclusion, innovation, excellence, empowerment and collaboration as outlined in Federation’s Living Values Charter.

You will be able to take advantage of our UniSports Health and Fitness Centre in Mt Helen, in addition to benefits such as purchased leave, annualised hours, flexible work options, salary sacrificing options, on-campus childcare (Mt Helen and Gippsland), discounted private health insurance, affordable parking, wellness programs, professional development programs and many other benefits. For further information visit our LinkedIn Life page or our leave and work-life balance webpage.

For more information on a career with us, please visit our website or let our staff tell you more.



Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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