Careers at Federation University

Federation University Australia is an equal opportunity employer that values diversity and inclusion.

As part of this, our employment practices include the provision of reasonable adjustments/flexible working arrangements as required, particularly for staff with disability or carer responsibilities.

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Senior Student Advocate

Job no: 851731
Campus: Mt Helen Campus
Categories: Professional/General
School/Area: Student Experience and Admin Services

  • Student Experience and Administration Services – Ballarat Campus
  • Full-time, continuing appointment – part-time hours may be considered
  • HEW 6 - $82,544 p.a. plus up to 17% superannuation

About the role

Student Experience and Administration Services (SEAS) provide quality support and engagement services to students ensuring success in their chosen course of study.

Through this student-centred role you will contribute to a diverse range of student experiences through face-to-face advocacy, individual case management and building and maintaining stakeholder networks.

You will:

  • work with students to identify achievable outcomes and guide them in self-advocacy;
  • ensure detailed and confidential client records are kept for all reported cases and provide data and reports on client interactions to the Manager, Student Advocacy;
  • lead data generation and analysis within the Advocacy team; and
  • liaise, consult and negotiate with a wide range of staff on behalf of students, while acknowledging and managing the sensitivities of complex student issues.

About Federation University

At Federation University, we are driven to make a real difference to the lives of every student, and to the communities we serve.

Across our University and TAFE campuses in Ballarat, Berwick, Brisbane, Gippsland, and the Wimmera, we deliver world-class education and facilities. With the largest network of campuses across Victoria, as well as a growing Brisbane base, we are uniquely positioned to provide pathways from vocational education and skills training at Federation TAFE through to higher education.

Federation University’s Strategic Plan 2021-2025 outlines our ambition to be Australia’s leading regional university. Our University and TAFE provide integrated lifelong learning, skills, and impactful research enabling people and communities to prosper locally, regionally, and globally.

We are the number one ranked university in Australia for First Generation Student Enrolments (Good Universities Guide 2022). Along with top rankings in Victoria around student support, social equity, skills and employment.

About you

You will have demonstrated experience resolving enquiries and complaints including contributing to the resolution of issues through negotiation and interpersonal skills, understanding the University environment and engaging with students from diverse backgrounds.

You will possess:

  • a proven track record in a person centred, strength-based approach in a student focused environment;
  • the ability to liaise with a diverse range of people while navigating successfully through complex, sensitive and confidential issues;
  • ability to assimilate, analyse and interpret a complex body of knowledge; and
  • the capacity to harness personal resilience

All University positions delivering education and/or services to children must hold a valid Working With Children Check (WWCC). Please refer to the position description for WWCC requirements.

How to apply

Please apply by Sunday, 2 October 2022.

Interviews will be held on Tuesday, 11 October 2022.

Applicants are required to submit a resume, cover letter and response to the Key Selection Criteria.

To view the position description, please click here:851731.pdf

If you are experiencing technical difficulties with your application, please email the Recruitment team or phone 03 5327 9756.  Our position descriptions also list a contact person for job specific enquiries.

A workplace for remarkable people

For 150 years we have been reaching out to new communities, steadily building a generation of independent thinkers united in the knowledge that they are greater together.
We are committed to attracting, retaining and developing the best talent in the regions in which we operate. From our academic and research staff to those working in student experience, we are all part of a collaborative culture that inspires the highest levels of excellence, innovation, integrity and respect. We are proud of our SAGE Athena SWAN Bronze accreditation in 2019 for recognising our commitment to advancing the careers of women, trans and gender diverse individuals in STEM disciplines in higher education and research.

At Federation University Australia we value diversity, embrace difference and nurture a connected, safe and respectful community. We strongly encourage applications from Aboriginal and Torres Strait Islander people and people of all cultures, abilities, sexualities and genders. Should you require additional support please email Organisational Development and Diversity.

Find out more about our Aboriginal and Torres Islander Employment Strategy. For support or queries relating to Aboriginal and Torres Strait Islander employment please email Organisational Development and Diversity.

What we offer

We foster a positive culture shaped by our values of inclusion, innovation, excellence, empowerment and collaboration as outlined in Federation’s Living Values Charter.

You will be able to take advantage of our UniSports Health and Fitness Centre in Mt Helenhttps://uqsport.com.au/, in addition to benefits such as purchased leave, annualised hours, flexible work options, salary sacrificing options, on-campus childcare (Mt Helen and Gippsland), discounted private health insurance, affordable parking, wellness programs, professional development programs and many other benefits. For further information visit our LinkedIn Life page or our leave and work-life balance webpage.

For more information on a career with us, please visit our website or let our staff tell you more.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Daylight Time

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