- Student Experience and Administration Services – Ballarat Campus
- Full-time, continuing appointment
- HEW 4 - $65,842 p.a. plus superannuation
About the role
The Student Experience and Administration Services (SEAS) Directorate oversees the provision of services across the whole student lifecycle from inquiry to graduation. Student Administration is responsible for the delivery of effective, efficient, responsive and compliant student enquiry and administrative services across admissions, enrolments and progression. The Service Officer is responsible for providing quality customer service to current and prospective students at all levels of study, assisting with enquiries through all modes of services.
About Federation University
At Federation University, we are driven to make a real difference to the lives of every student, and to the communities we serve.
Across our university and TAFE campuses in Ballarat, Berwick, Brisbane, Gippsland, and the Wimmera, we deliver world-class education and facilities. With the largest network of campuses across Victoria, as well as a growing Brisbane base, we are uniquely positioned to provide pathways from vocational education and skills training at Federation TAFE through to higher education.
Federation University’s Strategic Plan 2021-2025 outlines our ambition to be Australia’s leading regional university. Our University and TAFE provide integrated lifelong learning, skills, and impactful research enabling people and communities to prosper locally, regionally, and globally.
We are the number one ranked University in Australia for First Generation Student Enrolments (Good Universities Guide 2022). Along with top rankings in Victoria around student support, social equity, skills and employment. This includes:
- Number one in Victoria for Social Equity
- Number one in Victoria for Skills Development (undergraduate)
- Number one in Victoria for Student Support (undergraduate)
- Number one in Victoria for Skills Development (postgraduate)
- Number one in Victoria for Full Time Employment (undergraduate)
Reporting to the Coordinator, TAFE Student Administration you will demonstrate knowledge and experience providing quality customer and administrative services such as drafting correspondence, reports, providing accurate advice and maintaining records, filing systems and databases. You will also have the ability to prioritise work, pay attention to detail, meet deadlines and deal with confidential information.
- undertake accurate and efficient data entry of all administrative forms;
- accurately respond to student and staff enquiries;
- ensure all enquiries responded to are accurately recorded and resolved in the Customer Relationship Management System and reflected in Student Management and Information Systems; and
- provide assistance and advice to students with admissions and enrolment enquiries, cashiering, receipt and review of relevant administrative forms.
Directions from Victoria’s Chief Health Officer require all Victorian-based Federation University workers to have received their first dose of a COVID-19 vaccine by 22 October 2021 and to be fully vaccinated by 26 November 2021, unless they are an Excepted Person as defined by the COVID-19 Mandatory Vaccination (Workers) Directions. All applicants must therefore be able to comply with this requirement.
Please note that applications will be prioritised for those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia’s immigration and border arrangements during the COVID-19 (Coronavirus) outbreak: https://covid19.homeaffairs.gov.au/
How to apply
Please apply by Sunday, 5 December 2021.
Applicants are required to address the Key Selection Criteria, in addition to a resume. To view the Position Description, please click here: 851048.pdf
Interviews will be conducted on Friday, 10 December 2021.
If you are experiencing technical difficulties with your application, please email the Recruitment team or phone 03 5327 9756. Our position descriptions also list a contact person for job specific enquiries.
At Federation University Australia we value diversity, embrace difference and nurture a connected, safe and respectful community. We strongly encourage applications from Aboriginal and Torres Strait Islander people and people of all cultures, abilities, sexualities and genders. Should you require additional support please email Bianca Molloy, our Manager, Organisational Development and Diversity.
Find out more about our Aboriginal and Torres Islander Employment Strategy. For support or queries relating to Aboriginal and Torres Strait Islander employment please email Bianca Molloy, our Manager, Organisational Development and Diversity.
A workplace for remarkable people
For 150 years we have been reaching out to new communities, steadily building a generation of independent thinkers united in the knowledge that they are greater together.
We are committed to attracting, retaining and developing the best talent in the regions in which we operate. From our academic and research staff to those working in student experience, we are all part of a collaborative culture that inspires the highest levels of excellence, innovation, integrity and respect. We are proud of our SAGE Athena SWAN Bronze accreditation in 2019 for recognising our commitment to advancing the careers of women, trans and gender diverse individuals in STEM disciplines in higher education and research.
What we offer
We foster a positive culture shaped by our values of inclusion, innovation, excellence, empowerment and collaboration as outlined in Federation’s Living Values Charter.
You will be able to take advantage of our UniSports Health and Fitness Centre in Mt Helen, in addition to benefits such as purchased leave, annualised hours, flexible work options, salary sacrificing options, on-campus childcare (Mt Helen and Gippsland), discounted private health insurance, affordable parking, wellness programs, professional development programs and many other benefits. For further information visit our LinkedIn Life page or our leave and work-life balance webpage.
For more information on a career with us, please visit our website or let our staff tell you more.