- Student Experience and Administration Services - Ballarat Campus
- Full time, six-month fixed term contract
- HEW 7: $89,732 - $96,980 p.a plus 17% superannuation
About the role
You will support the operation of the University Service and Contact Centre to optimise the student conversion for Higher Education and TAFE. You will assist to develop strategies on continuous improvement targeted at increased student numbers, informed by data, trends and analysis.
You will ensure service targets are measurable and implemented, whilst balancing efficiencies with customer satisfaction and governance, you will effectively develop conversion plans and execute activities to maximize student intake and retention.
About Federation University
At Federation University, we are driven to make a real difference to the lives of every student, and to the communities we serve.
Across our university and TAFE campuses in Ballarat, Berwick, Brisbane, Gippsland, and the Wimmera, we deliver world-class education and facilities. With the largest network of campuses across Victoria, as well as a growing Brisbane base, we are uniquely positioned to provide pathways from vocational education and skills training at Federation TAFE through to higher education.
Federation University’s Strategic Plan 2021-2025 outlines our ambition to be Australia’s leading regional university. Our University and TAFE provide integrated lifelong learning, skills, and impactful research enabling people and communities to prosper locally, regionally, and globally.
We are the number one ranked University in Australia for First Generation Student Enrolments (Good Universities Guide 2022). Along with top rankings in Victoria around student support, social equity, skills and employment. This includes:
- Number one in Victoria for Social Equity
- Number one in Victoria for Skills Development (undergraduate)
- Number one in Victoria for Student Support (undergraduate)
- Number one in Victoria for Skills Development (postgraduate)
- Number one in Victoria for Full Time Employment (undergraduate)
Reporting to the Senior Manager, University Service and Contact Centre, you will work collaboratively to assist with defining quarterly objectives, standardising business reporting and the creation of dashboards for executive teams. You will have previous experience in developing and implementing systems and processes for efficiency and proactively identify impediments to streamline the application processes.
You will implement activities to improve the student intake process, and develop strong internal and external stakeholder management. The appointee will initiate and contribute to overall r CRM enablement with new initiatives that drives conversion.
You will possess:
- numerical, analytical, and problem-solving skills within an ambiguous environment with changing priorities;
- ability to work in complex frameworks, analyse and prioritise elevated levels of information and convert ideas and objectives into actions;
- initiative, attention to detail and the ability to communicate complex concepts effectively;
- commitment and understanding of continuous quality improvement in a Customer Service environment; and
- experience developing policies and procedures and to identify improvements and developments to systems and processes.
Please note that applications will be prioritised for those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia’s immigration and border arrangements during the COVID-19 (Coronavirus) outbreak: https://covid19.homeaffairs.gov.au/
Please apply by Monday, 27 September 2021
Applicants are required to submit a cover letter in addition to a resume. To view the Position Description, please click here: 850725.pdf
If you are experiencing technical difficulties with your application, please email the Recruitment team or phone 03 5327 9756. Our position descriptions also list a contact person for job specific enquiries.
At Federation University Australia we value diversity, embrace difference and nurture a connected, safe and respectful community. We strongly encourage applications from Aboriginal and Torres Strait Islander people and people of all cultures, abilities, sexualities and genders. Should you require additional support please email Elizabeth Spark, our Diversity and Inclusion Partner.
Find out more about our Aboriginal and Torres Islander Employment Strategy. For support or queries relating to Aboriginal and Torres Strait Islander employment please email Lisa Pickering, our Associate Director, Organisational Development and Performance.
A workplace for remarkable people
For almost 150 years we have been reaching out to new communities, steadily building a generation of independent thinkers united in the knowledge that they are greater together.
We are committed to attracting, retaining and developing the best talent in the regions in which we operate. From our academic and research staff to those working in student experience, we are all part of a collaborative culture that inspires the highest levels of excellence, innovation, integrity and respect. We are proud of our SAGE Athena SWAN Bronze accreditation in 2019 for recognising our commitment to advancing the careers of women, trans and gender diverse individuals in STEM disciplines in higher education and research.
What we offer
You will be able to take advantage of our UniSports Health and Fitness Centre in Mt Helen, in addition to benefits such as purchased leave, annualised hours, flexible work options, salary sacrificing options, on-campus childcare (Mt Helen and Gippsland), discounted private health insurance, affordable parking, wellness programs, professional development programs and many other benefits. For further information visit our leave and work-life balance web page.
For more information on a career with us, please visit our website or let our staff tell you more.